FAQs
Quick answers about orders, shipping, sizing, returns, sustainability, payments, and wholesale. Need more help? Our team replies within 24 business hours.
Shipping Information
Learn more about our shipping destinations, delivery times, and costs.
When will my order ship?
Most orders are made-to-order and ship in 2–4 business days. Transit typically adds 3–10 business days depending on your location.
How fast will I get a reply from support?
We reply to most messages within 24 business hours. Shipping investigations or high-volume periods may require additional time.
Do you ship internationally?
Yes. International duties/VAT may apply based on your country and are shown at checkout when available, or collected by your local carrier upon delivery.
Orders and Tracking
Everything you need to know about your order status and tracking updates.
How can I track my order?
You’ll receive an email with a tracking number. You can also track via our Track Your Order page.
When will my order be processed?
Orders are processed within 2–3 business days after payment confirmation.
My tracking hasn’t updated. What should I do?
Allow up to 5 business days. Contact us if no update.
Returns & Exchanges
Need to return or exchange an item? Here’s what you need to know.
What is your return policy?
Returns are accepted within 30 days for unused items in original packaging.
How do I request a return or exchange?
Contact us at here or visit our Returns Portal.
Are return shipping costs covered?
Customers are responsible unless the item is defective.
Warranty & Product Guarantee
We stand behind the quality of our gear.
Do your products come with a warranty?
Yes. We offer a 6-month warranty against manufacturing defects.
How do I claim a warranty?
Contact us at here with your order number and issue details.
Payments and Checkout
Payment methods and secure checkout information.
What payment methods do you accept?
Visa, MasterCard, American Express, PayPal, Apple Pay, and Shopify Payments.
Can I change or cancel my order after placing it?
Please contact us within 6 hours of placing your order.
Are return shipping costs covered?
Customers are responsible unless the item is defective.
Contact Us
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